Massachusetts Chapter 93A – Deceptive & Unfair Business Practices

Protecting Businesses & Consumers from Unfair Trade Practices

Massachusetts law provides strong protections against unfair and deceptive business practices through Chapter 93A of the Massachusetts Consumer Protection Act. This law applies to business-to-consumer (B2C) and business-to-business (B2B) transactions, ensuring that all parties engage in honest, transparent, and fair business dealings.

At Gonzalez Legal Office, we represent businesses and consumers in Chapter 93A claims, helping clients enforce their rights, recover damages, and defend against wrongful allegations.

What is Chapter 93A?

Chapter 93A of the Massachusetts General Laws prohibits businesses from engaging in “unfair or deceptive acts or practices” in trade or commerce. A violation can result in:

✔ Compensatory Damages – Recovery of financial losses caused by the deceptive practice.
✔ Treble (Triple) Damages – If a violation is willful or knowing, the court may award up to three times the actual damages.
✔ Attorney’s Fees & Costs – The prevailing party may recover legal fees and court costs.

To bring a 93A claim, the business or consumer must first send a formal demand letter to the other party, outlining the unfair practice and requesting a resolution within 30 days.

Our Chapter 93A Legal Services

Filing & Defending Chapter 93A Claims

We help businesses and consumers determine whether they have a valid claim and take legal action, including:

Drafting & Sending Demand Letters – Required before filing a lawsuit.
Filing a Lawsuit for Damages – If the deceptive business does not respond or resolve the issue.
Defending Against Unfounded 93A Claims – Protecting businesses from frivolous or exaggerated claims.

Negotiation & Settlement

We work to resolve disputes outside of court, ensuring our clients receive fair settlements without the time and expense of litigation.

Business Compliance & Risk Prevention

To help businesses avoid 93A liability, we provide:

Contract & Advertising Review – Ensuring compliance with state and federal consumer protection laws.
Legal Consultation – Advising on best practices to prevent deceptive trade allegations.
Defense Strategies – Representing businesses accused of violations and seeking to reduce liability.

Examples of Unfair & Deceptive Business Practices

✔ False Advertising & Misrepresentation – Making false claims about products, services, or pricing.
✔ Failure to Disclose Material Facts – Omitting critical information that misleads a customer or business partner.
✔ Defective or Unsafe Products – Selling goods that fail to meet quality or safety standards.
✔ Unfair Contract Terms – Using misleading or one-sided contract terms that harm the other party.
✔ Bait-and-Switch Tactics – Advertising one product or service but delivering another of lower quality or value.
✔ Bad Faith Business Dealings – Breaching contracts, refusing to honor warranties, or using fraudulent sales tactics.
✔ Deceptive Debt Collection Practices – Engaging in harassment, threats, or illegal debt collection methods.

Who We Represent

🏢 Business Owners & Corporations – Defending against unfair trade claims or ensuring compliance.
🛒 Consumers & Clients – Pursuing legal action for fraud, misrepresentation, or defective products.
📈 Entrepreneurs & Startups – Ensuring new businesses operate lawfully and avoid unfair trade risks.
🏗 Contractors & Service Providers – Protecting businesses from disputes over contracts and services.

At Gonzalez Legal Office, we ensure that businesses operate fairly and that consumers receive the protections they deserve under Massachusetts law.

Fight Unfair Business Practices & Protect Your Rights

If you have been a victim of deceptive business practices or need legal defense against a Chapter 93A claim, Gonzalez Legal Office is here to help.

Monday	9AM–5PM
Tuesday	9AM–5PM
Wednesday	9AM–5PM
Thursday	9AM–5PM
Friday	9AM–5PM

93A Deceptive & Unfair Business Practices